FAQ’s

Select a FAQ from the list below. If you can’t find the answer you’re looking for, please email us for more help at it@vimm.com

Email Setup

• How do I configure my mail client for my email?
• How do I download my mail messages to my client AND leave them on the server?

Email Problems

• Help! I have a problem.
• Help! I can’t send emails.
• Help! I can’t receive emails.

Email Questions

• I received a suspicious spam email, what do I do?
• I know someone sent me an email, but I didn’t get it. What could be happening?
• What is my email attachment size limit?

SmarterMail (webmail) Questions

• How do I create an out-of-office (auto responder) message?
• How do I automatically forward my email to another account?
• How do I change my email password?

Postini (spam filtering) Questions

• Help! I forgot my Postini password.
• How do I add someone to my Approved Senders list?
• How do I change my spam filter settings?
• What is the Postini Header Analyzer?