If you are having a problem with your email, feel free to contact us or your technical support. Please have the following information handy:
- What is the problem?
- Are you able to send?
- Are you able to receive?
- Is anyone else at your location having this problem?
- What program are you using to check email? Outlook? the SmarterMail web interface?
- When did this problem start?
- When was the last time it worked?
- Do you get an error message? Could you send it to us? The error code you get would be most useful. An Outlook error code often starts with 0×800
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